Your privacy is our priority: cv999 casino believes that every member's personal data belongs to them. This privacy policy explains how carefully we protect that data.
1 What Data We Collect
Cv999 casino only collects data necessary to provide its services. The types of information we collect:
Personal Identity Information
- Full name (as provided during registration).
- Date of birth (for age verification).
- National ID number or passport number (for KYC verification).
- Phone number and email address.
- Residential address.
Financial Information
- Payment method details (bKash/Nagad/Rocket number).
- Transaction history.
- Deposit and withdrawal records.
Gaming Activity Data
- Gaming history and betting patterns.
- Win and loss records.
- Bonus usage history.
Technical Information
- IP address and device information.
- Browser type and operating system.
- Time spent on the site and page view history.
- Cookie and session data.
We will never ask for your bank password, PIN, or mobile banking OTP — and we never should. If anyone asks for this information claiming to be us, it may be a scam.
2 How Data Is Collected
Cv999 casino collects your information in several ways:
- Information Provided Directly: Information you provide directly through the registration form, KYC verification, or when contacting support.
- Automatic Collection: Information collected automatically via cookies and tracking technologies when you visit the site.
- Payment Processors: Transaction details received from the payment gateway during deposits or withdrawals.
- Verification Body: Information received from third-party identity verification services during KYC checks.
3 Purpose of Data Use
Cv999 casino uses your information for the following purposes:
| Purpose |
Data Used |
Legal Basis |
| Account Creation & Management |
Name, email, phone |
Contract Performance |
| Age & Identity Verification (KYC) |
NID, passport, address |
Legal Obligation |
| Payment Processing |
Payment Method Details |
Contract Performance |
| Fraud Prevention |
IP, Device, Transactions |
Legal Obligation |
| Customer Support Services |
Contact information, history |
Legitimate Interest |
| Sending Promotional Offers |
Email, Phone |
Consent |
| Site Improvement & Analytics |
Usage Patterns, Cookies |
Legitimate Interest |
You can unsubscribe from promotional emails or SMS at any time. However, important account notifications cannot be turned off.
4 Data Sharing Policy
Cv999 casino never sells your data. However, limited information may be shared with third parties in specific circumstances:
- Payment Partners: Payment providers such as bKash, Nagad, and Rocket for processing transactions. Only transaction-related data is shared.
- KYC Verification Services: Limited data is shared with licensed third parties for identity verification purposes.
- Law Enforcement: We may be required to share information with government agencies under court orders or legal obligations.
- Technology Service Providers: Limited data is shared with trusted technology partners for hosting and infrastructure services.
All third-party partners are bound by strict confidentiality agreements and may only use data for the designated purpose.
5 Cookie Policy
Cv999 casino uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.
Essential Cookies
Essential for login sessions, security, and core site functionality.
Mandatory
Analytics Cookies
Site usage data is collected and used to improve our services.
Optional
Personalization Cookies
Used to customize your site experience based on your preferences.
Optional
Marketing Cookies
Used to display relevant offers and promotions.
Optional
You can disable optional cookies through your browser settings. However, turning off essential cookies may cause certain features on the site to stop working.
6 Data Security Measures
Cv999 casino follows the highest industry standards to protect your information:
- 256-Bit SSL Encryption: All data transmissions occur through encrypted channels.
- Firewall Protection: An advanced firewall system blocks all unauthorized access attempts.
- Two-Factor Authentication (2FA): Extra security protection at login.
- Regular Security Audits: Third-party experts conduct regular system audits.
- Restricted Access: Only authorized personnel have access to member data.
- Data Backup: Data is regularly backed up and stored on secure servers.
In the event of a security breach, we will notify affected members within 72 hours and take appropriate action.
7 Data Retention Period
Cv999 casino does not retain any data beyond the specified periods:
| Data Type |
Retention Period |
| Account Information |
5 years after account closure |
| Transaction Records |
7 years (legal obligation) |
| KYC Documents |
5 years after account closure |
| Gaming History |
3 Years |
| Support Conversations |
2 years |
| Cookie Data |
At end of session or after a maximum of 1 year |
8 Your Rights
As a member of cv999 casino, you have the following rights over your personal data:
Right to Access
You may request to know what personal data we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request the deletion of specific data, provided there is no legal obligation to retain it.
Right to Restrict Processing
You can request that your data be used only for specific purposes.
Right to Data Portability
You may request an export of your data in a commonly used format.
Right to Object
You can object to certain types of data processing.
To exercise any of these rights, please contact our support team. We will respond within 30 days.
9 Children's Privacy
Cv999 casino is strictly for users aged 18 and above. We do not knowingly collect personal data from minors.
- Age is verified at the time of registration.
- If any child's data is collected inadvertently, it will be deleted immediately.
- Any account found to belong to a minor will be closed immediately.
If your child or someone you know has created an account on cv999 casino, please contact our support team immediately. We will take swift action.
10 International Data Transfers
Cv999 casino is an international platform. Your data may be stored or processed on servers located in different countries.
- All international data transfers are completed through encrypted channels.
- Countries to which data is transferred maintain adequate data protection laws.
- Strict data processing agreements are in place with all international partners.
11 Privacy Policy Updates
Cv999 casino may update this Privacy Policy as needed. When changes are made:
- Members will be notified by email before any significant changes take effect.
- The "Last Updated" date at the top of the page will always be kept current.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
Check this page regularly. Any changes will be published here along with an updated date.
12 Contact Us
For any questions, complaints, or requests regarding our privacy policy, please get in touch with us:
- Email: support@cv999casino.ws
- Live Chat: Click the chat button at the bottom right of the website.
- Response Time: Within 30 working days.
Our support team is always ready to assist in Bengali. Your concerns matter to us.